F&B Manager

Gulph Creek Hotels•Newtown Township, PA

51d

About The Position

We are seeking a F&B Manager to oversee daily operations and ensure a positive dining and bar experience for guests. This role is responsible for leading the front-of-house team, leading the kitchen staff, maintaining service standards, and assisting in restaurant/bar management. The ideal candidate is a proactive leader who thrives in a fast-paced hospitality environment. Job Summary: The F&B Manager is responsible for ensuring smooth day-to-day operations for both the AC Kitchen, AC Bar and Catering. They will help train and lead the staff in maintaining high service standards, and assisting in staff management. This role involves overseeing shifts, resolving guest concerns, and ensuring a positive dining/bar experience. The ideal candidate is a hands-on leader who can effectively support both front-of-house staff and back-of-house coordination.

Requirements

1 to 2 years of supervisory experience in a casual or full-service restaurant and bar, preferably within a hotel setting.
Strong understanding of restaurant and bar operations and guest service expectations.
Excellent leadership, communication, and critical thinking skills.
Ability to work evenings, weekends, and holidays as needed.
Knowledge of POS systems and basic restaurant financials is a plus.
ServSafe or equivalent food safety certification preferred.
Strong knowledge of PLCB standards and state laws associated with alcohol.
As the FB Manager, you will utilize your strong leadership and communication skills to manage and train a team of food and beverage professionals.
You will also use your excellent organizational and time management skills to develop and implement strategies to increase revenue and manage costs.
Additionally, your experience in menu planning and development will be utilized to ensure that our guests receive exceptional dining experiences.
Your certification in food safety and sanitation will also be beneficial in maintaining high levels of customer satisfaction.
Overall, your skills will be crucial in ensuring the success of our food and beverage operations.

Responsibilities

Ensure all guests receive friendly and professional service.
Address and resolve guest complaints or special requests in a timely manner.
Monitor restaurant cleanliness, ambiance, and overall guest satisfaction.
Consistently providing an organized weekly schedule to both bar staff, servers, and kitchen staff.
Strong knowledge of PLCB standards and state laws associated with alcohol.
Oversee floor operations during shifts, ensuring efficiency and teamwork.
Ensure compliance with health, safety, and sanitation standards.
Monitor and manage opening/closing procedures.
Support and lead bar and kitchen staff, including servers, cooks, and bartenders.
Conduct pre-shift meetings to communicate updates, specials, and service expectations.
Help train new employees and provide on-the-job coaching.
Ensure team members adhere to hotel and restaurant policies, including uniform and appearance standards.
Assist in monitoring sales performance and cost controls.
Support management in inventory tracking and ordering supplies.
Help with cash handling, tip distribution, and shift reconciliation.
Work closely with the kitchen team, bar staff, and hotel management to ensure smooth operations.
Communicate guest feedback and service insights to the General Manager.