F&B Captain-Tavern-Full Time

Pinehurst Careers•Pinehurst, NC

9d•Onsite

About The Position

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. The primary purpose of this position is to supervise all daily operations of dining outlets to include the hiring and training of staff, scheduling, counseling, payroll control, training, overseeing service for all meals ensuring that all guests receive the highest level of service set by the resort. Must be willing and able to work various/multiple outlets and shifts within the Food and Beverage Division.

Requirements

High school diploma or general education degree (GED) required
A minimum of two years related experience
Valid driver’s license required
Successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines
Follow safe, defensive driving practices at all times
Obey all traffic laws, regulations, signals and markings
Use a seat belt
Follow Company policies and procedures, including the Substance Abuse Policy
Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely
Report any accidents immediately and cooperate fully with insurance claims investigations
Proficient with micros and required paperwork
Can perform the duties of servers and bartenders
Is familiar with pertinent ABC laws
Assist with Period End inventory and respond to P & L statement

Nice To Haves

Equivalent combination of education and experience

Responsibilities

Supervise all daily operations of dining outlets
Hire and train staff
Manage scheduling
Conduct counseling
Oversee payroll control
Oversee service for all meals
Ensure guests receive the highest level of service
Work various/multiple outlets and shifts within the Food and Beverage Division
Interview and hire dining outlet Employees in accordance with resort standards
Ensure all Employees are trained in accordance with Pinehurst standards
Ensure that proper controls are in place and adhered to for reservations taking for dining outlets
Ensure rooms are properly set for all meal periods
Participate in the performance review process for all dining outlet Employees
Participate in the disciplinary counseling for all dining outlet Employees
Assign side work and supervise all cleaning and stocking assignments
Ensure proper supplies are on hand at all times in order to effectively service the guest
Allocate the service stations for meal periods
Participate in all meetings as required - Food and Beverage, Manager Meetings, Pre-Convention and BEO when necessary
Handle all guest concerns that arise in dining outlets
Responsible for payroll and expense control associated with dining outlets
Responsible for the development of staff in dining outlets (busser to server, etc.)
Responsible for ensuring all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through
Assume total accountability for all dining outlet activities
Complete weekly schedule on Saturday
Meet payroll budget set by F&B Director
Check resumes daily to ensure group dining arrangements are properly accommodated and assign work stations
Pre-assign tables for larger reservations
Prepare gratuity sheets, morning charts and meal check out
Maintain systematic training calendar for all meal periods at pre-shift meetings
Monthly tracking of staff benefit hours during established months
Order supplies, fine tune buffet, prepare coffee breaks
Greet and seat guests
Monitor the consistent use of the standards of service
Act as liaison for Room Service
Manages hourly staff, a total of 30-40 Employees in the Food and Beverage Division
Responsible for the overall direction, coordination, and evaluation of Food and Beverage Staff at the assigned venue
Directly supervises various non-supervisory employees
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Interviewing, hiring, and training employees
Planning, assigning, and directing work
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems both front and heart of the house