F&B Bartender- Victories

Odawa Casino Resort•Petoskey, MI

23h•Onsite

About The Position

Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining /deli area while preparing and pouring drinks, serving food, and placing food orders for guests. The F&B Bartender conducts themselves in a positive and professional manner, smiles, makes eye contact, and greets guests. They anticipate guest needs, use product knowledge to up-sell, and prepare drinks with proper portions and ingredients. This role involves operating a cash register, accounting for all sales, and maintaining financial controls. The Bartender is responsible for keeping the bar area neat, organized, stocked, and clean, adhering to health codes. They monitor guest consumption according to TIPS training, maintain respectful control over guests, and inform management of complaints. The position also includes replenishing bar snacks and supplies, maintaining inventory, completing side-work, and following established departmental procedures and applicable laws. Upholds Odawa Casino Mission statement: "We create excitement and memories." Values include creating a fun, rewarding, safe, and consistent environment for Team Members, providing a warm reception and friendly atmosphere, an optimal entertainment experience through exceptional service, supporting Waganakising Odawak values, and contributing to the community.

Requirements

Minimum of one (1) year bartending or working in the service industry.
Must be able to anticipate customer needs and expectations.
Must read, write and speak English fluently.
Must have basic math skills.
Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, along with standing for long periods of time, bending, reaching, and kneeling.
Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.

Nice To Haves

Preference applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Conducts oneself in a positive and professional manner.
Smiles and makes eye contact, greets, welcomes and invites our guests back.
Waits on all guests and serves food as well as beverages and bartend.
Anticipates the needs and wants of our guests.
Uses product knowledge to up-sell and suggestive sell.
Prepares drinks with proper portions and ingredients.
Operates liquor dispensing system as required or utilizes pour measuring device.
Operates a cash register, rings in proper amounts and gives guests correct change.
Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
Ensures accuracy when counting down cash registers.
Keeps a neat, organized, stocked and clean environment at all times and abides by all health codes.
Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
Monitors guest consumption and responds according to TIPS training.
Keeps the bar area stocked, cleaned and ready for guests at all times.
Attends to service staff needing service at the bar in a quick and efficient manner.
Arranges bottles and glasses to make attractive display.
Replenishes bar snacks such as chips, pretzels and nuts.
Replenishes supplies/cups, spears, napkins, and ice.
Maintains inventory control.
Completes any side-work, set-up or closing duties as assigned.
Places liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places, following proper storage and safety guidelines and procedures.
Replaces empty draught beer kegs as may be required.
Pits fruit and fills ice bins with crushed or cubed ice from designated machines.
Operates all equipment and utensils as required.
Washes beverage glasses.
Removes and empties all trashcans within the bar and dining area.
Responsible for following established departmental procedures and all applicable laws and shows responsibility by practicing methods that were taught through our TIPS program.
Maintains grooming and appearance according to specified grooming and appearance policies.
Follows all direction and assigned duties as given by the restaurant management.
Attends all meetings as required.
Completes all required training satisfactorily.
Maintains the highest level of confidentiality at all times.
May work at other properties as needed.
Performs all other assigned duties within the scope of the position.