F&B Assistant Manager - Knight Time Hockey Bar

M Resort•Henderson, NV

4d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.

Requirements

Must be at least 21 years of age
Associate degree in a related field preferred; or equivalent combination of education and experience
Minimum two (2) years of Food & Beverage experience, including two (2) years in a supervisory role
Strong interpersonal skills with the ability to resolve conflicts diplomatically
Ability to write reports and business correspondence professionally
Comfortable presenting information and responding to questions from managers, clients, and guests
Proficient in Microsoft Office (Excel, Word, Outlook)
Solid math skills, including ability to calculate rates, ratios, percentages, and interpret bar graphs
Flexible availability, including nights, weekends, holidays, and overtime as needed
Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
Strong verbal and written communication skills to interact effectively with guests, team members, and management
Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
Must be able to document incidents, complete reports, and follow written instructions precisely
Proficiency in communicating policies, procedures, and expectations to team members
Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
Valid Clark County Health Card required
Valid Alcohol Awareness Card required

Responsibilities

Supervises a designated Food & Beverage outlet and manages daily operations during assigned shifts
Supports and monitors operational goals, performance metrics, and profit objectives
Creates efficient staff schedules that balance labor costs, staffing needs, and guest satisfaction
Assists in the departmental budgeting process and provides recommendations; ensures budget compliance and reports concerns to management
Promotes and upholds superior customer service standards; addresses service issues and ensures team adherence to company expectations
Enforces all applicable gaming laws and regulations related to Food & Beverage operations
Assists in developing and maintaining food service procedures; inspects menu items to ensure guest satisfaction
Supports outlet manager in maintaining sanitary, efficient, and pleasant service environments
Helps monitor inventory and maintain cost control procedures
Assists with administrative duties as assigned by the Food & Beverage Manager
Ensures regulatory compliance within area of responsibility and reports potential issues to management
Maintains strict confidentiality in all departmental and company matters
Supports staff development through training programs and ongoing coaching
Assists in executing employee recognition initiatives to boost engagement
Evaluates team member performance and provides constructive feedback
Recommends staffing decisions, including interviewing, hiring, and scheduling
Oversees daily work procedures and helps streamline workflow
Provides input on employee performance actions, including discipline and counseling