Optician

Clarkson Eyecare•Ballwin, MO

3d•Hybrid

About The Position

An Optical Technician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer. The role involves fitting and selling glasses and contacts, adjusting and repairing glasses, and providing hands-on patient care. Responsibilities also include verifying medical and vision insurances and effectively communicating with patients, doctors, and managers. The position requires embracing and executing our Total Patient Experience to build relationships with all patients while delivering great medical support. This includes determining patients' wants and needs and selling to exceed their expectations, assisting patients in selecting frames, operating lensometers, and educating patients on specific lenses, lens coatings, and frames. Accurate measurement collection, dispensing of orders, and frame repair/adjustment are also key functions. Maintaining frame standards, ensuring inventory accuracy, and performing general office duties and cleaning are expected. The role also involves assisting with other office duties as needed.

Requirements

Communication, interpersonal and negotiation skills
Ability to read, analyze and interpret insurance forms
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
High school diploma or GED required
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

Previous medical office experience preferred
Previous ophthalmic experience strongly preferred
Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

Responsibilities

Fit and sell glasses and contacts to our patients
Adjust and repair glasses
Provide hands-on patient care
Verify medical and vision insurances
Effectively communicate with patients, doctors and managers
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
Determine patients' wants and needs and sell to exceed their expectations
Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
Operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses, lens coatings and frames to suit patient needs
Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders in E360
Ensure all job aids and policies are followed
Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
Follow all protocols to keep frame inventory accurate
General office duties and cleaning to be assigned by manager
Assist with other duties in the office as needed