Eyewear Consultant/Optician

Maine Optometry•Brunswick, ME

3h•$20 - $25•Onsite

About The Position

Maine Optometry is growing and seeking a friendly, detail-oriented Eyewear Sales Consultant/Optician to join their team. This full-time, in-person role involves helping patients select and fit eyewear, providing exceptional customer service, and contributing to a positive work environment. While experience in healthcare or customer service is a plus, it is not required as comprehensive training is provided. The ideal candidate will have a "can do" spirit and a strong drive to deliver exceptional customer service and eyewear to help patients in the community.

Requirements

Thorough and detail oriented
Good at multitasking and able to handle fast-paced, high-volume environments
Embraces new technology and change
Strong customer service and retail skills
Solid communicator, listener, and team player
Basic math skills
High School graduate or GED equivalent

Nice To Haves

Experience in healthcare or customer service is a plus but not required
American Board of Opticianry (ABO) certified, optical dispensing experience preferred, not required
Knowledge of current optical frame styles and trends

Responsibilities

Help patients select eyewear and adjust it to their specifications for a perfect fit and function.
Greet patients with a smile, offer immediate assistance, and explain the eyewear shopping experience.
Take and record measurements, adjust or fit eyewear correctly, and ensure finished eyewear meets standards and patient requirements.
Explore customer needs and priorities by asking open-ended questions.
Review prescriptions, identify special needs, and consult with optometrists and partner with management as needed.
Custom fit glasses and precisely inspect eyewear; reinforce patients’ final selection.
Demonstrate superior product knowledge and accurately describe the features and benefits of various lenses and frames using appropriate tools.
Anticipate problems, explore underlying reasons for patients’ issues, and develop long-term solutions.
Present and educate patients on eyewear; commit to delivery date and time of expected eyewear.
Keep frame boards clean, attractive, and organized.