EyeCare Advisor

EssilorLuxottica Group • Colorado Springs, CO

3d • $17 - $24

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and helping ensure patients receive high-quality optometric care. The role contributes to store performance by communicating the brand story, executing the patient experience, and connecting the doctor’s office with retail functions.

The advisor welcomes and assists customers and patients, explains paperwork, tests, products, and services, and handles scheduling, records, orders, shipments, invoices, and point-of-sale transactions. The role also supports frame and lens selection, performs pre-examination testing, coaches patients on contact lens care, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed. The advisor helps maintain store presentation and a safe working environment.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly and answer telephone calls in a friendly and courteous manner.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Respond patiently and courteously to customers and patients, including resolving situations involving dissatisfied customers.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Demonstrate knowledge of appointment scheduling procedures and computer operations.
• Handle and file patient records in an organized manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Accurately operate the POS system, enter customer, patient, and prescription information, and process payments according to company security procedures.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Communicate changes in store promotions and update graphics and point-of-purchase materials as appropriate.
• Describe features and benefits of lenses and frames, and help customers select options suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Coach patients on contact lens care and handling using clinical and product knowledge.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED