EyeCare Advisor

EssilorLuxottica Group • Anchorage, AK

2d

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and helping ensure patients receive high-quality optometric care. The role supports store performance by integrating the brand story, executing the patient experience, and connecting the doctor’s office with retail functions.

The advisor welcomes customers, handles calls and paperwork, reviews prescriptions and patient information, supports appointment scheduling, and maintains patient records in accordance with HIPAA. They process contact lens orders and shipments, use the point-of-sale system for patient and prescription information and transactions, explain processing and delivery times, maintain store presentation and safety, and communicate updates about promotions.

In the retail area, the advisor explains lens and frame features and helps customers select products suited to their vision needs, lifestyle, and budget. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, guides patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls promptly, within three rings, in a friendly and courteous manner.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy; identify and promptly resolve customer dissatisfaction.
• Perform accurately and thoroughly despite time pressure and customer volume.
• Understand appointment-book and scheduling procedures and computer operations.
• Organize and file patient records in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Accurately operate the POS system to enter customer, patient, and prescription information and, when required, collect payments according to company security procedures and retain proper change.
• Explain one-hour processing and expected delivery times.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Respond to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
• Describe the features and benefits of lenses and frames and help customers select products suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED