Eye Care Professional

Opti-mart • Inverness, FL

5d

About The Position

The Eye Care Professional interacts with patients to understand their vision needs and lifestyle, recommends suitable optical products, and assists with eyewear selection, measurements, fitting, and adjustments. The role also involves troubleshooting vision complaints and teaching patients how to wear and care for eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.

The position includes obtaining prescriptions and patient insurance information, scheduling and maintaining appointments, preparing orders for laboratory manufacturing, assisting with inventory and office supplies, repairing or replacing frames, and performing administrative duties such as answering phones and following up with patients and orders.

Requirements

• Customer service experience preferred.
• Optical experience is not required but is helpful.
• Customer-service orientation.
• Excellent interpersonal and communication skills.
• Problem-solving skills.
• Ability to manage multiple patients.
• Ability to assist patients in selecting proper eyewear.
• Ability to teach patients.
• Computer proficiency.
• Ability to perform necessary math skills.

Nice To Haves

• Optical experience.

Responsibilities

• Obtain patients’ prescriptions from an ophthalmologist or optometrist.
• Gather patient information, including vision and medical insurance information.
• Schedule, confirm, and maintain appointments.
• Recommend frames, lenses, and products suited to patients’ style, face, and specifications.
• Adjust and fit frames according to the prescription, patient specifications, and fit on the patient’s face.
• Prepare and submit orders to the appropriate laboratory for manufacturing.
• Use equipment such as a lensometer, autorefractor, pupilometer, calipers, and hand tools.
• Assist with frame and contact lens inventory, marketing materials, and office supplies.
• Teach patients how to wear and care for contact lenses and eyeglasses.
• Repair or replace broken frames.
• Perform administrative duties, including filing, following up on orders and with patients, answering phones, and assisting the doctor with special orders and referrals.
• Troubleshoot patients’ vision complaints and assist with eyewear selection.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k) plan
• Paid time off
• Paid holidays
• Employee discount
• Certification reimbursement
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed