Extra Room Attendant

Highgate Hotels•New York, NY

6d•Onsite

About The Position

The Extra Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests at Row NYC, an iconic hotel in Manhattan’s Times Square. The hotel has 1,331 guestrooms and is managed by Highgate Hotels.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Ability to communicate effectively, verbally and in writing, with employees at all levels and with guests in an attentive, friendly, courteous, and service-oriented manner.

Responsibilities

Thoroughly clean guestrooms according to standards.
Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed.
Restock the housekeeping cleaning cart for the next day's use.
Replenish chemical bottles.
Report missing items from rooms, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
Immediately report maintenance repairs to the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law