Extra Room Attendant
About The Position
The Extra Room Attendant responds promptly to requests from guests and other departments and performs guest-room and hallway cleaning duties. Responsibilities include stocking and transporting a supply cart, following procedures before entering guest rooms, replacing amenities and supplies, changing linens, making beds, cleaning bathrooms, and removing trash, dirty linens, and room-service items. The attendant checks that room appliances are present and working, straightens furniture and room items, dusts and polishes surfaces, removes marks from walls and furnishings, and vacuums guest rooms and hallways. The role follows company and safety procedures, maintains a clean and professional appearance, protects confidential information, and provides courteous service to guests. It requires a flexible schedule that may include evenings, weekends, and holidays, as well as the ability to perform the stated physical activities.
Requirements
- Attention to customer service and a professional, pleasant personality.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, or walk for extended periods.
Responsibilities
- Respond promptly to requests from guests and other departments.
- Fill a cart with supplies and transport it to the assigned area.
- Enter guest rooms according to procedures for gaining access and confirming vacancy.
- Replace guest amenities and supplies.
- Replace dirty linens and terry with clean items, make beds, and fold terry.
- Clean bathrooms and remove trash, dirty linen, and room-service items.
- Check that appliances are present and in working order.
- Straighten desk items, furniture, and appliances.
- Dust and polish surfaces and remove marks from walls and furnishings.
- Vacuum carpets in guest rooms and hallways.
- Follow company, safety, and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
- Maintain a clean and professional uniform and personal appearance and keep proprietary information confidential.
- Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
- Communicate clearly and professionally and support the team in reaching common goals.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by supervisors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
