Externship Assistant (62359)

IEC CORP GROUP•Riverside, CA

2d•Hybrid

About The Position

USC College is seeking an Externship Assistant for its Riverside Campus. This role is responsible for the execution, coordination, and successful completion of student externships. The Externship Assistant acts as the primary liaison between students and externship sites, ensuring students are prepared, matched appropriately, and supported throughout their clinical experience. This position works closely with the Site Developer and Director to ensure efficient and compliant externship placements that lead to successful program completion and employment opportunities. The role also involves updating and managing hospital seat/slot management systems. Success in this position requires strong student engagement, employer communication, and hands-on support to achieve high externship completion rates, low attrition, and strong extern-to-hire outcomes.

Requirements

Diploma or higher credential in a healthcare-related field (Phlebotomy, or allied health preferred).
Minimum 1–2 years of experience in a clinical healthcare environment or externship coordination, education, or student services.
Advanced Excel skills and ease with technology.
Strong interpersonal and communication skills.
Ability to connect with students and employers.
High level of organization and attention to detail.
Ability to manage multiple students and priorities simultaneously.
Problem-solving and conflict resolution skills.
Ability to work independently and in off-campus environments.
Strong documentation and administrative accuracy.
Local travel at times for site visits and student support.
Valid California driver’s license and reliable transportation required.
Ability to work both on-campus and in off-site clinical environments.
Physical and mental demands consistent with administrative and field-based coordination roles.

Nice To Haves

Experience working with students or trainees in a structured program preferred.
Familiarity with California healthcare and training requirements preferred.

Responsibilities

Coordinate and manage the electronic externship placement process for all eligible students.
Match students to externship sites based on skill level, readiness, program requirements, employer expectations, and site capacity.
Maintain consistent communication with students from pre-placement through externship completion.
Conduct one-on-one student advisements to assess readiness for externship, including technical competencies, professional behavior, soft skills, and compliance requirements.
Partner with Education staff to identify and support at-risk students prior to externship placement.
Provide coaching on workplace expectations, professional communication, and clinical performance.
Offer remediation support when needed, including coordination with instructors or lab environments.
Maintain regular communication with students on externship, including those actively placed, on leave of absence, and at risk of dropping.
Monitor student progress throughout externship to ensure completion of required clinical hours, positive employer feedback, and student satisfaction and engagement.
Conduct regular check-ins with both students and employers to proactively resolve issues.
Intervene early to address attendance concerns, performance issues, and site-related challenges.
Drive outcomes to reduce Externship Drop Rates, increase completion rates, and support Extern and extern-to-hire opportunities.
Collaborate with the Site Developer and Director to ensure proper utilization of externship sites and alignment between student readiness and employer expectations.
Maintain strong working relationships with assigned externship sites.
Support employer partners by coordinating student schedules, ensuring student preparedness, and addressing concerns during externship.
Participate in site visits as needed to support student success and employer satisfaction.
Ensure all externship activities comply with Federal regulations, California state requirements (including BPPE expectations), and institutional policies and procedures.
Maintain accurate and timely externship documentation, including affiliation agreements, required forms, student timesheets, hour verification, site evaluations, and student performance records.
Verify completion of all required student prerequisites prior to placement.
Ensure all records are audit-ready for compliance reviews and accreditation standards.
Track and report on externship metrics.
Maintain accurate data in institutional systems to support reporting and audits.
Support the Director in achieving campus externship goals.
Work closely with the Director of Externship, Site Developers, Career Services team, Education Department, and Compliance and Registrar teams on topics impacting students and externship, including student readiness and risk status, placement timeliness, and employer feedback.