External Supply Chain Services Coordinator

Miele • Toronto, ON

3d • CA$60,000 - CA$70,000

About The Position

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Requirements

• Strong administrative and coordination skills, with the ability to support multiple external service providers and internal stakeholders
• Experience working with third-party logistics, delivery, installation, service, or field operations partners
• A detail-oriented approach to invoice review, cost validation, and supporting accurate vendor billing
• Ability to monitor contract requirements, service standards, and compliance expectations across external providers
• Comfortable following up on corrective actions, service failures, claims, and open operational issues through to resolution
• Strong communication skills, with the ability to gather information, clarify requirements, and keep stakeholders informed
• Practical understanding of delivery and installation planning
• Organized and process-driven, with the ability to maintain trackers, documentation, and follow-up routines
• Able to identify recurring issues, escalate risks appropriately, and support continuous improvement across the external service network
• Comfortable working in a fast-paced environment where priorities can shift and timely follow-up is critical

Nice To Haves

• Bilingual in French is an asset

Responsibilities

• Administrative support for 3rd party service providers (Warehouse, Delivery, Installation)
• Invoicing auditing
• Partner compliance tracking - contracts, SOPs, COIs, certifications
• Customer satisfaction/scorecards
• Freight and property damage claims
• Corrective action control & follow up
• Delivery & Install planning coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed