External Relations Officer

University of Toronto • Toronto, ON

11d • Onsite

About The Position

The University of Toronto Scarborough (UTSC) is a vibrant campus committed to inclusive excellence and a leader in co-operative education and work-integrated learning (WIL) for 50 years. The Department of Arts and Science Co-op is responsible for preparing over 3000 undergraduate students from 58 academic areas for paid co-op work term opportunities and engaging industry partners to provide these terms. This department works closely with academic departments, support services, and employer/community partners to support students in achieving their academic and co-op/integrated learning aspirations. The External Relations Officer, reporting to the Team Lead, External Relations and Industry Partnerships, is crucial in ensuring co-op students have a wide range of quality, paid co-op work term opportunities. The primary goal is to develop, nurture, and manage strong co-op employer partner relationships to create high-quality, academically relevant, paid co-op work terms. This involves conducting market research, identifying target markets, and using sales, business development, and partnership-building techniques to establish new employer relationships and expand existing ones. The officer will set annual plans and performance targets for new employer development and account retention, all with the ultimate goal of facilitating student success and supporting their co-op ambitions.

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years' experience in a Business to Business (B2B) sales environment in any industry. Potential experience may include sales development, inside sales, account management, business development, or client engagement.
• Track record of success in a target driven environment generating new business and building client relationships in existing and new market sectors
• Strong understanding and experience implementing business development and sales funnel approaches and tracking activities to desired outcome
• Proven experience in strategic account management, including developing and maintaining long term relationships with key clients, identifying growth opportunities, and driving business outcome.
• Motivated through individual planning and target achievement, yet still thrives in a collaborative team-based environment
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
• Strong customer service orientation and ability to effectively balance the needs of multiple stakeholders
• Excellent presentation skills and the ability to speak to and lead targeted group presentations
• Good judgement, tact and discretion and able to resolve issues, problems and competing goals
• Strong ability to input, interpret and analyze data with moderate to proficient expertise in Excel
• Good written and verbal communications skills, with strong influencing and consensus building skills

Nice To Haves

• Experience in marketing, developing marketing strategies, and inbound lead generation
• Knowledge of the career services industry and experience within a Co-operative Education or Work-Integrated Learning (WIL) environment
• Experience using Customer Relationship Management (CRM) software such as Salesforce.com

Responsibilities

• Building and strengthening relationships with stakeholders and partners of strategic importance
• Identifying, fostering and maintaining relationships with potential and existing employers
• Analyzing and recommending actions to increase employers' visibility
• Analyzing data to determine trends and recommend target markets
• Researching and analyzing potential employers and recommending student placement opportunities
• Tracking the status of business development initiatives, activities and outcomes
• Evaluating job prospects in alignment with student academic goals
• Developing content for marketing and/or promotional materials

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level