External Manager In Training (MIT)

Circle K • Cape Coral, FL

20d • Onsite

About The Position

The External Manager In Training (MIT) position is responsible for directly supervising employees, ensuring store operations meet company standards, and contributing to the overall profitability and customer satisfaction of the store. This role involves a comprehensive understanding of retail management, including staff development, inventory control, financial analysis, and customer service excellence. The MIT will work closely with the District Manager to achieve business objectives and maintain a positive store environment.

Requirements

• High school diploma or equivalent.
• 1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR, and SA job descriptions.
• Ability to use a computer or acquire the necessary skills for store computer use, including report completion and analysis, inventory control, cash control, and employment-related forms.
• A valid driver's license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, and train employees to ensure excellent customer service.
• Develop, manage, and assign tasks to ensure the store is clean, stocked, organized, and well-kept according to Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees according to Company guidelines and business needs to maximize customer service and maintain store image.
• Implement non-discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive and professional relationships with suppliers.
• Promote excellent customer service and resolve customer complaints professionally and in a timely manner.
• Provide regular and predictable onsite attendance.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare and deliver timely performance appraisals in Workday, including 30- and 60-day check-ins, 90-day, 12-month, and ongoing anniversary check-ins.
• Train all employees to ensure customer service, store image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Mentor and train employees on cash handling awareness and expectations to reduce company risk.
• Ensure employees complete all required training in a timely manner.
• Develop methods to ensure all employees receive proper communication in a timely manner.
• Establish periodic communication meetings with all store employees and the District Manager.
• Evaluate and develop specific action plans to address store needs and achieve objectives.
• Organize and maintain all store files and manuals.
• Manage and supervise store employees to ensure accurate and timely completion of required reports.
• Manage and supervise store employees to ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure all required employment-related posters and signs are in easily accessible locations.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.
• Notify the District Manager of any sales, cash, inventory, or operating discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED