External Affairs Specialist

North Texas Tollway Authority•San Jose, CA

20h

About The Position

The External Affairs Specialist supports the development of engaging content for communications channels and audiences in support of External Affairs’ external engagement strategies. The role also supports departmental research, event coordination, internal communications, Board presentations, data analysis, and content for newsletters, social media, NTTA.org, and videos. The position reports to the Market Development Manager or the Senior Manager of Customer Engagement. Applicants must be eligible to work lawfully in the United States immediately. H1-B visa sponsorship is not available.

Requirements

Bachelor’s degree in public relations, journalism, marketing, or a liberal arts field.
0–3 years of experience in communications, public relations, journalism, marketing, or a related field.
Strong writing, organizational, and project management skills.
Proficiency in Microsoft Office suite.
Must possess and maintain a valid Texas driver’s license.
Must be eligible to lawfully work in the United States immediately; H1-B visa sponsorship is not available.

Nice To Haves

Working knowledge of Adobe Creative Suite or other platforms for creating and editing videos.
Ability to work both in a dynamic team environment and independently on assigned projects.

Responsibilities

Assist with coordinating and implementing NTTA promotional activities.
Learn NTTA business processes and agency goals, and identify how they align with departmental objectives.
Develop content for earned media promotions, speeches, corporate fleet accounts, newsletters, social media, NTTA.org, and community outreach, ensuring consistent messaging and positive brand perception while managing multiple projects and deadlines.
Research and conduct interviews to gather information for news articles, and contact subject matter experts for information.
Create video content for NTTA digital platforms.
Track communication and External Affairs metrics, analyze campaign effectiveness, and identify areas for improvement.
Help conduct outreach to secure business and community engagement opportunities.
Foster relationships with NTTA business partners.
Represent NTTA on the speaker’s bureau circuit.
Collaborate with the Director of External Affairs on Board of Directors presentations and assist with presentations for other departments.
Collaborate with different departments to gather information and ensure accurate, timely communication.
Assist with External Affairs’ Quality Assurance/Quality Control process.
Assist in developing short- and long-term departmental and organizational plans and program recommendations.
Support external events as needed, including community-sponsored events, Pave the Way Day, and project announcements.