Exterior Patrol Officer

Jamul • Jamul, CA

6d

About The Position

The Exterior Patrol Officer provides security and customer service across casino property, with a focus on parking lots and other exterior areas. The officer maintains a visible presence, responds to suspicious behavior and safety hazards, assists during emergencies, and supports guests and team members. Duties also include crowd and traffic control, checking identification and restricted items, providing escorts, communicating facilities and safety concerns, and helping keep the property clean.

The officer documents and investigates incidents, prepares detailed written and verbal reports involving legal or company-policy violations, and may testify in court. The role requires adherence to regulatory, departmental, and company policies; required certifications and licenses must be obtained and maintained. The position involves prolonged walking and standing, responding to conflicts, and lifting or moving objects of varying weights. Work may take place in moderate-to-loud noise and an environment with unrestricted secondhand tobacco smoke.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to display professionalism.
• Ability to run on level surfaces and up and down stairs.
• Ability to identify and quickly respond to potential problems and conflicts, and to defend oneself and others in combative situations.
• Ability to move efficiently around all work areas, including walking and standing for long periods.
• Ability to multitask.
• Must be able to earn and maintain American Heart Association CPR/AED and First Aid certification.
• Must possess a valid driver's license and have an acceptable driving history.
• Ability to earn and maintain TiPS certification.
• Must be able to acquire and maintain the appropriate gaming license and qualify for licenses and permits required by federal, state, and local regulations.
• Must obtain First Aid/AED certification and successfully complete C.A.R.E. or TIPS training.
• Ability to earn and maintain RBS Certification within 60 days of employment.
• Ability to read and interpret English-language documents, read and communicate verbally in English, and provide written communication in English as required.
• Ability to perform basic arithmetic and calculate figures and amounts, including percentages, proportions, area, circumference, and volume, using American units of money and measurement.
• Ability to operate an adding machine and use basic computer skills.
• Ability to apply commonsense understanding to instructions and solve problems involving several concrete variables in standardized situations.
• Ability to meet the physical demands of the role, including regularly standing and handling objects, tools, or controls; frequently reaching, talking, and hearing; and lifting or moving up to 25 pounds regularly, up to 50 pounds frequently, and up to 75 pounds occasionally.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Provide security for casino property by maintaining a visible presence, handling problem situations, identifying safety hazards, and assisting during emergencies.
• Patrol parking lots and property.
• Contact people or vehicles displaying suspicious behavior.
• Provide escorts as needed.
• Manage customer presence on property, including crowd control, directing traffic, checking identification and items not allowed on casino property, and managing lines when elevators are congested.
• Communicate building maintenance and safety concerns to Facilities.
• Provide water to guests as needed.
• Pick up trash and help keep the property and work areas clean and free of safety hazards, debris, and litter.
• Assist customers by answering questions, handling complaints, and calling for cabs.
• Report accidents and incidents verbally and in writing.
• Collect and compile investigation information as needed.
• Write detailed reports for incidents involving violations of law or company policies and procedures.
• Testify in court when necessary.
• Meet department uniform, appearance, and grooming requirements.
• Perform job duties safely and responsibly and adhere to regulatory, department, and company policies.
• Perform other job-related and compatible duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED