Extension Program Ast

University of Florida•Gainesville, FL

3d•$21 - $24

About The Position

This position supports Extension faculty in various aspects of program delivery, including event planning and coordination, facilitation of online learning, communication efforts, and capturing program impacts. The role involves administrative tasks, event logistics, customer service, and data management to ensure the smooth operation and effective outreach of Extension programs.

Requirements

High School diploma or equivalent
Valid driver's license

Nice To Haves

Bachelor’s degree in biology, entomology, horticulture, or agricultural education and communication, or other agricultural science discipline.
Five years of experience working in a similar role may substitute for degree qualifications
Experience in science communication and customer service.
Knowledge of biological sciences, especially entomology terminology and methods associated with these sciences.
Experience with Cooperative Extension
Ability to work independently
Proficiency with computer software and services including Microsoft Excel, Word, PowerPoint, Forms, and other applications; Qualtrics; Canvas Learning Management System; EventBrite; Canva or Adobe programs; CRM software and platforms (e.g., Salesforce)
Must be flexible and able to adjust to changing work priorities and varied assignments
Customer service-oriented with demonstrated ability to maintain effective work relationships with faculty, staff, students, and diverse professional clientele.

Responsibilities

Assist Extension faculty with scheduling Extension events (e.g., workshops, symposia, conferences, webinars)
Assist Extension faculty with coordinating local arrangements for in-person events (e.g., space reservations, accommodations)
Assist Extension faculty with developing and producing materials and supplies needed on-site for events (e.g., displays, name tags)
Coordinate with state agencies and associations to secure continuing education credits (CEUs) for event attendees
Assist Extension faculty with event attendee registration and Q&A (e.g., PEARS and EventBrite registration)
Process financial documents related to events, like receipts, invoices, and expense reimbursements
Field questions from clientele regarding Extension Online Learning course offerings
Assisting with student registrations and receipt of Certificates of Completion
Assist with the administration of collaborative, multi-faculty Extension Online Learning course offerings
Coordinate with ENY Extension faculty who have IFAS Extension Online offerings to troubleshoot and answer student questions
Work with Extension faculty to develop and/or update web-based educational resources and other modalities
Work with Extension faculty to assist with minor updates to sunsetting EDIS publications (e.g., hyperlink updates)
Collaborate with ENY Communications Team to develop ENY Annual Impacts report / infographic
Collaborate with the ENY Communications Team to develop ENY Extension marketing materials, ads, or newsletters
Build proficiency in CRM technologies and processes to improve and maintain clientele communication
Collaborate with Extension faculty in Entomology and Nematology, key collaborators, and the Program Development and Evaluation Center
Enter clientele evaluation survey data captured by Extension faculty
Input faculty-developed evaluation surveys into survey tools and delivery platforms
Distribute and promote faculty-developed surveys to target clientele groups
Collect impact summaries from ENY Extension faculty
Maintain a databased of survey results (including clientele testimonials and success stories) that can be queried for reports