Extension Program Ast

University of Florida•Gainesville, FL

About The Position

The Extension Program Assistant will support Extension faculty in various capacities, including event planning and coordination, facilitation of online learning, communication efforts, capturing impacts, and data management. This role involves assisting with the logistics of events, fielding questions from clientele, developing and updating web-based resources, managing evaluation data, and maintaining databases of survey results and success stories. The position requires proficiency in various software and a customer service-oriented approach.

Requirements

High School diploma or equivalent
Valid driver's license

Nice To Haves

Bachelor’s degree in biology, entomology, horticulture, or agricultural education and communication, or other agricultural science discipline.
Five years of experience working in a similar role may substitute for degree qualifications.
Experience in science communication and customer service.
Knowledge of biological sciences, especially entomology terminology and methods associated with these sciences.
Experience with Cooperative Extension
Ability to work independently
Proficiency with computer software and services including Microsoft Excel, Word, PowerPoint, Forms, and other applications; Qualtrics; Canvas Learning Management System; EventBrite; Canva or Adobe programs; CRM software and platforms (e.g., Salesforce)
Must be flexible and able to adjust to changing work priorities and varied assignments
Customer service-oriented with demonstrated ability to maintain effective work relationships with faculty, staff, students, and diverse professional clientele.

Responsibilities

Assist Extension faculty with scheduling Extension events (e.g., workshops, symposia, conferences, webinars).
Assist Extension faculty with coordinating local arrangements for in-person events (e.g., space reservations, accommodations).
Assist Extension faculty with developing and producing materials and supplies needed on-site for events (e.g., displays, name tags).
Coordinate with state agencies and associations to secure continuing education credits (CEUs) for event attendees.
Assist Extension faculty with event attendee registration and Q&A (e.g., PEARS and EventBrite registration).
Process financial documents related to events, like receipts, invoices, and expense reimbursements.
Field questions from clientele regarding Extension Online Learning course offerings.
Assist with student registrations and receipt of Certificates of Completion.
Assist with the administration of collaborative, multi-faculty Extension Online Learning course offerings.
Coordinate with ENY Extension faculty who have IFAS Extension Online offerings to troubleshoot and answer student questions.
Work with Extension faculty to develop and/or update web-based educational resources and other modalities.
Work with Extension faculty to assist with minor updates to sunsetting EDIS publications (e.g., hyperlink updates).
Collaborate with ENY Communications Team to develop ENY Annual Impacts report / infographic.
Collaborate with the ENY Communications Team to develop ENY Extension marketing materials, ads, or newsletters.
Build proficiency in CRM technologies and processes to improve and maintain clientele communication.
Collaborate with Extension faculty in Entomology and Nematology, key collaborators, and the Program Development and Evaluation Center.
Enter clientele evaluation survey data captured by Extension faculty.
Input faculty-developed evaluation surveys into survey tools and delivery platforms.
Distribute and promote faculty-developed surveys to target clientele groups.
Collect impact summaries from ENY Extension faculty.
Maintain a database of survey results (including clientele testimonials and success stories) that can be queried for reports.