Extended Coverage Dispatch

National Carriers•Irving, TX

23h•Onsite

About The Position

This role is responsible for managing freight delivery, communicating with drivers, and ensuring operational efficiency, particularly during overnight shifts. The position involves providing directions, monitoring driver progress, addressing service issues, and maintaining accurate records. A critical aspect of the job includes managing reefer alerts and ensuring compliance with safety and operational protocols.

Requirements

Ability to provide directions to drivers.
Proficiency in communicating with drivers via telephone and mobile messaging.
Ability to exercise independent judgment.
Skill in providing feedback to drivers.
Ability to address service-related issues.
Ability to report potentially unsafe driver conduct.
Proficiency in AS/400 check calls.
Ability to dispatch trucks electronically.
Ability to provide verbal dispatch for specific load types.
Ability to read and respond to mobile communication messages.
Ability to answer incoming calls promptly.
Ability to read late pings and take action.
Ability to enter IR service failures.
Knowledge of fuel solutions.
Ability to keep PTAs current.
Ability to verify and issue unloading and late fees.
Ability to manage home time and shop status.
Ability to block and open Fuel cards.
Ability to track/trace/report key accounts.
Ability to review non-departed loads.
Ability to answer customer emails.
Ability to review reefer alert messages.
Ability to investigate and address reefer alerts.
Ability to escalate alerts.
Ability to write up accident reports.
Ability to write up OS&D reports.
Ability to monitor entrance/exit gates.

Nice To Haves

Reefer alerts are a critical function of the job and if not monitored and addressed properly could lead to disciplinary action.

Responsibilities

Provide directions to drivers to ensure safe and timely delivery of freight.
Communicate with drivers on an ongoing basis primarily via telephone and mobile communication messaging.
Exercise independent judgment to determine if situations need to be addressed immediately or forwarded to the driver's assigned driver manager.
Provide ongoing feedback to drivers, both positive and negative.
Address service-related issues with drivers as needed.
Report driver's conduct that could be potentially detrimental to the safety of the drivers or others.
Leave shift communication when necessary.
Other duties and responsibilities as assigned by management.
Provide check calls for each truck touched in AS/400.
Dispatch trucks electronically.
Provide verbal dispatch on all Beef loads, multiple pickups, and produce loads.
Check call trucks advising verbal dispatches are complete.
Read and respond to take appropriate action regarding all mobile communication messages.
Answer all incoming calls in a timely manner.
Read late pings and take appropriate action to ensure on-time delivery.
Enter IR service failures as needed.
Ensure drivers follow fuel solutions and provide new solutions as needed.
Keep PTAs current.
Verify and issue unloading and late fees, and notify planning/CSR as needed.
Start and end home time status and shop status accurately and timely.
Block and open Fuel cards as needed.
Track/Trace/Report key accounts as assigned.
Review National Beef non-departed loads.
Answer customer emails.
Review reefer alert messages.
Properly investigate and address all alerts, even if it is a recurring alert.
Escalate alerts as needed.
Write up accident reports.
Write up OS&D reports.
Monitor entrance/exit gates.