Extended Care Associate (Full-Time)

ASHLEY, INC.•Havre de Grace, MD

9d•$0 - $19

About The Position

The Extended Care Associate (identified in the position summary as an Extended Care Clinical Tech) assists clinical and medical staff in managing the Extended Care patient community. The role supports patient participation in the program, adherence to program rules, and cohesion and cooperation among patients. It helps facilitate clinical activities, life-skills training, recovery immersion experiences, and individual and group recovery support services. The position supports patient admissions and orientation, documentation, medication monitoring, safety and security, visitation procedures, patient education, transportation, expense reporting, and recovery and wellness goals. Staff are also expected to model Ashley’s mission and core values, perform other duties as needed, reinforce the organization’s commitment to diversity, equity, and inclusion, and protect patient health information in accordance with HIPAA and relevant IT security regulations. The role may require untraditional hours, including weekends, evenings, observed holidays, and nights. It is designated essential or critical and requires reporting to work according to Ashley, Inc.’s business needs.

Requirements

High school graduation or equivalent required.
Active CPR certification required.
Valid Maryland driver’s license and clean driving record required.
Must be pursuing or have obtained Recovery Coach and/or Certified Peer Recovery Specialist certification.
Knowledge of mutual support groups, such as 12-step, SMART, or Celebrate Recovery.
Ability to recognize risk indicators affecting patient welfare and safety and recognize and manage crisis or emergency situations through effective de-escalation.
Excellent interpersonal skills, including basic attending skills and active listening.
Ability to speak and write clearly; basic mathematical skills.
Knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to interpret and convey educational material and treatment objectives so patients understand the content.
Ability to promote patient self-awareness and self-regulation through exploration of thoughts, feelings, problems, concerns, and fears.
Maintains current, accurate knowledge of trends and issues related to wellness and recovery.
Uses a strengths-based approach to recovery and wellness.
Ability to recognize and maintain professional and personal boundaries, establish respectful and trusting relationships with patients, and use person-centered language.

Nice To Haves

Associate degree or higher preferred.
Prior experience in the treatment of alcohol and drug addiction preferred.

Responsibilities

Assist patients with luggage and transition into Tier; conduct Extended Care Program orientation, ensure required forms are completed, review expectations, and support patient integration.
Complete timely accident and incident reports in accordance with Ashley policies; use the computerized personal effects inventory; complete daily shift entries and case notes as needed; and ensure patients complete satisfaction surveys before discharge.
Ensure medications are stored safely and securely; monitor patient self-administration; document administered medications in TIER; report procedural irregularities to the EC Tech Manager; and maintain a stocked, secured supply of over-the-counter medications.
Maintain visibility on the grounds and conduct scheduled premises rounds to support patient safety and campus security; verify patients are in assigned buildings after hours, secure doors and windows, and guard against illegal entry.
Respond to risk indicators, report suspected abuse or neglect to the Mandatory Reporting Group, maintain community order through appropriate boundaries, participate in clinical interventions as needed, and use effective de-escalation to support a safe therapeutic community.
Follow and enforce Ashley visitation policies; ensure patients use computerized visitation and Leave of Absence forms; and ensure visitation and LOAs are approved by the EC Tech Manager and Extended Care Counselor.
Develop and deliver patient education lectures and workshops as needed; support communication, conflict-resolution, and problem-solving skills, healthy choice-based behavior, positive support relationships, and completion of activities of daily living expectations.
Transport Extended Care patients to medical appointments, clinical sessions, and outside activities; check vehicles at the beginning of a shift or before the first trip and help maintain their upkeep and appearance.
Report trip and assignment expenses with appropriate supporting documentation.
Help patients set goals, contribute to the treatment team, support patients in identifying and building on strengths and resilience, and help identify support systems.
Model and reinforce Ashley’s mission and core values; perform other duties as needed; reinforce the company’s commitment to diversity, equity, and inclusion; and protect patient protected health information in compliance with HIPAA and relevant Ashley IT security regulations.