Express Shopper

STONG'S MARKETS LIMITED•North Vancouver, BC

47d

About The Position

We are seeking an Express Shopper to join our team. This role is responsible to shop the store to complete customer online orders, offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with online customer queries. The goal is to exceed customer expectations by having a keen eye for detail. Ultimately, this role will work indirectly with customers to prepare orders and get them to our customers as if they had shopped the orders themselves. If you feel that this describes you, we hope you apply!

Requirements

Proven customer service or retail experience is a plus
Great attention to detail
Good communication and people skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Available to work flexible hours including evenings, weekends, and holidays

Responsibilities

Support customers with placing orders and making payments via the phone, online, or in person
Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
Engage with customers and ensure any special instructions are followed.
Ensure that orders are accurately selected, scanned, and packed
Assist with order collection, packaging, loading, and payment, where required
Appropriately substitute products for similar items if original items are not in stock or have been discontinued
Collaborate with store departments to ensure efficient service delivery
Respond promptly and effectively to customers' complaints and requests
Ensure the store is clean, safe and ready for shoppers
Process cash register payments by cash, credit card, gift card, and debit
Wrap and place merchandise in bags / carts
Balance and reconcile cash at end of work shift
Performs other related duties as assigned