Express Service Writer

Reynolds' Subaru•Lyme, CT

34d•Onsite

About The Position

Looking to start a new career in the automotive industry? You don’t need previous automotive experience to get started at Reynolds’ Subaru. If you have strong customer service skills, a positive attitude, and the motivation to learn, we want to hear from you! We are currently looking for Express Service Writers to join our team. No automotive experience is required — we provide paid training and the support you need to succeed. At Reynolds’ Subaru, we believe great employees make a great dealership. Our values of ethics, excellence, teamwork, commitment, and knowledge guide everything we do. We offer a supportive, team-oriented workplace where employees have opportunities to learn, grow, and build a long-term career.

Requirements

Strong customer service and communication skills
Professional, positive attitude
Self-motivated and eager to learn
Reliable and dependable
Organized and detail-oriented
Ability to multitask and prioritize in a fast-paced environment
Team-player mentality
Comfortable communicating with customers in person and over the phone
Basic to intermediate Microsoft Word, Excel, and data-entry skills

Nice To Haves

Automotive experience is a plus, but not required

Responsibilities

Greet customers and check in their vehicles in a friendly and timely manner
Communicate regularly with service technicians regarding vehicle status
Keep customers informed of diagnostic results, service needs, and technician recommendations
Review and explain recommended maintenance and repairs
Assist customers throughout the checkout process
Notify customers promptly when their vehicle is complete, washed, and ready for pickup
Review and close repair orders with customers
Help coordinate and manage loaner and rental vehicle schedules
Provide excellent customer service throughout the entire service experience