Express Service Advisor

Doug Smith Auto Group•Lehi, UT

8d•$48,000 - $72,000•Onsite

About The Position

Doug Smith Subaru is seeking an Automotive Service Advisor for their Express Maintenance Department. This role involves guiding customers through their vehicle's maintenance needs, helping them make informed decisions, and creating an outstanding customer experience. It requires a blend of customer service, sales, and problem-solving skills. The position is dynamic, with each day presenting different customer needs. Ideal candidates enjoy staying busy, working with people, and making a positive impact on the customer experience. This is not a desk job and involves being on your feet, interacting with customers and technicians, and managing multiple tasks in a fast-paced environment.

Requirements

Automotive knowledge or experience preferred.
Customer service or sales experience is a plus.
Strong communication and organizational skills.
Positive, team-oriented attitude.
Basic computer skills.
Must be at least 18 years old.
Valid driver's license with a clean driving record.
Ability to pass a pre-employment drug screen.

Nice To Haves

Enjoy building relationships with people.
Stay calm and organized in a fast-paced environment.
Prefer being active rather than sitting behind a desk.
Communicate clearly with customers and coworkers.
Take ownership of problems and follow through.
Can explain technical information in a way customers understand.
Enjoy learning and improving every day.
Value honesty, integrity, and earning a customer's trust.
Willingness to learn if previous advisor experience is lacking.

Responsibilities

Welcome customers and greet them at their vehicles.
Listen to customer concerns and accurately document vehicle needs.
Write repair orders and explain maintenance and repair recommendations.
Review multi-point inspection results and manufacturer maintenance schedules.
Help customers prioritize repairs based on safety, reliability, and budget.
Coordinate with Express Technicians to ensure efficient vehicle flow.
Keep customers informed about their vehicle's status.
Assist with services such as oil changes, tire rotations, battery replacements, tire warranty claims, emissions and registration services, and other maintenance needs.