Express Service Advisor

Swickard Gladstone LLC, d/b/a Swickard Honda • Gladstone, OR

4d • $50,000 - $80,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. At Swickard Honda of Gladstone, the express lane is the first impression many guests have of our service department. The Express Service Advisor is the person who makes that impression count -- greeting guests, moving them through the process efficiently, and representing our hospitality standard at every touchpoint. No automotive experience required; we hire for mindset and train the rest.

Requirements

• No automotive experience required -- hospitality, sales, retail, or customer service backgrounds are strongly preferred
• Fast on your feet and comfortable managing multiple guests simultaneously without losing composure or detail
• Clear, confident communicator -- in person, on the phone, and on paper
• Organized and accurate -- repair orders and guest updates need to be right every time
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest like they matter, because they do

Nice To Haves

• Our best express advisors have come from restaurants, retail, fitness, hospitality, and other service environments. What they share is energy, follow-through, and a genuine care for the people they serve.

Responsibilities

• Greet guests on the express drive with a warm, professional presence -- setting the tone for a fast, respectful service experience
• Write repair orders for express services -- oil changes, tire rotations, filters, fluid top-offs, and multi-point inspections
• Communicate service findings and recommendations to guests clearly and confidently -- earning trust and supporting informed decisions
• Manage guest flow on the express drive -- coordinating with technicians to keep vehicles moving and wait times accurate
• Follow up with guests on vehicle status and delivery timing -- no one should have to wonder where their car is
• Upsell additional maintenance and repair services recommended during the multi-point inspection process
• Maintain accurate repair order documentation in the DMS and uphold all compliance standards
• Support the service team during peak volume periods -- stepping in where needed to keep the drive running smoothly

Benefits

• OTE of $50,000 - $80,000+ annually
• Paid Honda manufacturer and service advisor training -- we'll teach you the automotive side from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- express advisors grow into full service advisor, senior advisor, and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A supportive, team-oriented culture where your effort and hospitality are genuinely valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed