Automotive Express Service Advisor - Subaru

Germain Automotive Partnership•Columbus, OH

3d•$16 - $22•Onsite

About The Position

Germain Subaru is seeking an Express Service Advisor to manage their quick-service lane. This role focuses on handling services such as oil changes, tire rotations, multi-point inspections, and routine maintenance with speed, accuracy, and a strong emphasis on customer experience. The ideal candidate is organized, energetic, and excels under pressure, ensuring customers feel well-cared for while keeping operations running smoothly in a high-volume, fast-paced environment.

Requirements

Prior experience as a service advisor, service consultant, or in a fast-paced customer service role (automotive experience preferred but not always required for express)
Comfortable multitasking and keeping several repair orders moving at once
Basic understanding of routine vehicle maintenance
Strong communication skills — able to build trust quickly with customers who are often waiting on-site
Organized, detail-oriented, and calm under time pressure
Professional appearance and strong work ethic
Valid driver's license required
Must pass pre-employment screening (background, drug test, MVR)

Nice To Haves

ASE certification is a plus
Bilingual is a plus

Responsibilities

Greet express-lane customers quickly and set clear expectations on wait time
Write up routine maintenance and quick-turn repair orders accurately and efficiently
Walk customers through multi-point inspection findings and recommend needed maintenance (fluids, filters, wipers, tires, batteries)
Keep cars moving through the express bay — monitor cycle times and flag delays before they become a problem
Communicate proactively if a vehicle needs to be routed to the main shop for larger repairs
Build trust through clear, honest communication, even when the answer is "this can wait"
Maintain strong customer satisfaction scores despite a high-volume, fast-moving environment