Express Service Advisor
About The Position
Our Service Advisors are our Subaru owners’ human connection to their Subaru for the life of their ownership experience. “Express” Service Advisors work primarily with younger vehicles, still under Subaru's warranty, that are in for quick services like oil changes and tire rotations. The demands of the job are every bit as intensive as those of the full-shop Service Advisors due to our high volume. But the Express Lane is a great place for entry level advisors to earn their stripes on the customer service front line. Subaru owners have a unique relationship with their car. It is up to our Service Advisors to listen and earn owners’ trust and respect. That can only be accomplished through honesty and efficiency in the service drive. Like their full-shop counterparts, Express Service Advisors take responsibility for each vehicle while it is in the shop and long after it leaves. They know that people want to get what they need and get back on the road, knowing that all issues have been addressed. It is expected that the Modesto Subaru's Service Department will be among the busiest in the Valley. So, our Service Advisors need to be great at what they do. They must stay in a constant state of training and awareness. They must encourage their service teams to treat every car like it’s the most important car in the shop right now. They understand their mission and strive to meet their goals and those of the department.
Requirements
- Motivated, positive, and organized individuals passionate about customer service excellence.
- Team players ready to embrace the supportive #SubaruLovesModesto culture.
- Strong communication skills (verbal and written)
- Excellent customer service and problem-solving abilities
- Ability to multi-task and thrive in a fast-paced environment
- Ability to stand, walk, bend, and move throughout the workday
- Must be able to lift and/or move up to 15 pounds occasionally
- Tolerance for moderate noise levels, fumes, and various weather conditions
Responsibilities
- Work primarily with younger vehicles, still under Subaru's warranty, that are in for quick services like oil changes and tire rotations.
- Listen to owners and earn their trust and respect through honesty and efficiency.
- Take responsibility for each vehicle while it is in the shop and long after it leaves.
- Ensure customers get what they need and get back on the road, knowing that all issues have been addressed.
- Encourage service teams to treat every car like it’s the most important car in the shop right now.
- Understand their mission and strive to meet their goals and those of the department.
Benefits
- Drug-free workplace committed to equal opportunity employment.
- Training and mentoring to help you succeed.
- Belief in the power of happy associates leading to happy customers.
- Entry-level opportunity to gain invaluable automotive service experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
