Express / Quick Lane Service Advisor

Mountain Home Auto Ranch•Mountain Home, ID

18h•Onsite

About The Position

Mountain Home Auto Ranch is looking for a dedicated Express/Quick Lane Service Advisor to join their team. This role involves providing fast and efficient service to a large customer base, documenting vehicle condition, explaining recommended maintenance, and helping customers care for their vehicles. The ideal candidate is a vehicle enthusiast who thrives on delivering top-notch customer service and consistently exceeds expectations.

Requirements

High school diploma, GED, or equivalent.
Minimum 1 year of customer service experience and/or sales experience.
Valid state-issued driver’s license.
Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
Strong comfort level with computer systems and phone-based customer interactions.
Excellent Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
Software Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
Organizational Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
Sales Acumen: Leverage your knowledge to recommend relevant services and increase revenue opportunities.
Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.

Responsibilities

Provide a warm, professional, and welcoming atmosphere for every customer.
Listen attentively to customer concerns and questions, communicate information to technicians, and explain recommended vehicle maintenance and repair needs in understandable terms.
Conduct thorough evaluations of customer concerns and vehicle conditions.
Provide clear, accurate, and detailed explanations of services, costs, and timelines to customers.
Coordinate and prioritize appointments to maximize efficiency and customer satisfaction.
Maintain consistent communication with customers regarding vehicle status and service progress.
Identify and recommend additional services or products that will enhance vehicle performance, safety, and reliability.
Ensure a seamless and positive customer experience by promptly addressing inquiries, providing regular updates, and maintaining professional communication.
Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery.
Provide detailed work orders and descriptions to support technician accuracy and efficiency.
Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems.
Assist customers with invoice reviews and payment processing.