Express Plus Specialist

MSX International • Dallas, TX

4d • Remote

About The Position

The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Requirements

• Proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results
• Highly motivated Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
• Excellent verbal and written communication skills
• Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”)
• Preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)

Nice To Haves

• OEM dealer contact experience is a plus
• Bachelor’s degree is preferred

Responsibilities

• Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation
• Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation
• Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation
• Dealership staff training as outlined in the MSX Express Service program documentation
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

Benefits

• MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level