Express Meetings Manager

Jacksonville•Jacksonville, FL

2d•Onsite

About The Position

Embassy Suites by Hilton Jacksonville Baymeadows is currently seeking an Express Meetings Manager to join our growing team! The ideal Express Meetings Manager candidate is experienced in booking group business in Jacksonville and the surrounding areas. In addition, the Express Meetings Manager should have a vibrant, positive, energetic, team-oriented attitude with a focus on meeting sales goals and exceeding guest expectations.

Requirements

Minimum of 1-2 years Hotel Sales experience required in order to be considered.
Attention to detail and organized.
Proficient verbal and written communication skills.

Nice To Haves

Experienced in booking group business in Jacksonville and the surrounding areas.
Vibrant, positive, energetic, team-oriented attitude with a focus on meeting sales goals and exceeding guest expectations.
Knowledge of local group and business accounts preferred.
Prior Delphi experience preferred.

Responsibilities

Accountable for achieving established sales goals as outlined by the Director of Sales. Responsible for weekly activity reports showing progress towards sales goals.
Solicit, negotiate and generate contracted revenues from prospects that meet criteria established in the hotel business plan, with a focus on short-term bookings.
Responsible for preparation of assigned Banquet Event Orders hosting site tours, and solicitation of assigned market segments to achieve budget.
Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
Negotiate and execute group contracts with clients within guidelines provided by the Director of Sales.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, site visits, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Provides excellent customer service in order to grow share of the account.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after event.
Promptly follows up on all customer needs and inquiries in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all coworkers for the best overall performance of the hotel.
Displays a neat, clean, and professional appearance at all times.
Internally communicate guest requirements, thereby insuring all information is accurate between guest and hotel staff.
Coordinate and participate in target market trade shows, sales blitzes, networking opportunities, professional organizations.
Assists in the preparation of the weekly packet which includes group resumes, pick up reports, function agenda/banquet & catering details.
Data entry using Delphi, Microsoft Word and Excel.
Conduct site inspections with potential clients, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
Assist the Director of Sales with weekly reports on sales contacts.
Other duties as requested or assigned.