Express Lube Advisor

Lithia & Driveway•Jacksonville, FL

1d•Onsite

About The Position

Atlantic Coast Acura is seeking an Express Lube Advisor to join their team. As part of Lithia Motors, one of the largest dealership groups in America with over 300 dealerships nationwide, this role offers numerous opportunities for career growth. The Express Lube Advisor will be responsible for managing the customer service experience from initial contact through vehicle delivery, ensuring customer satisfaction and accurate service order processing.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication skills
Ability to type efficiently to enter repair orders
Mathematics skills for calculating service costs and counting change
Basic computer skills
Acceptable driving record
Valid driver's license in your state of residence
High school graduate or equivalent
18 years or older

Responsibilities

Answer incoming telephone calls in a friendly and professional manner.
Greet customers in a friendly and professional manner.
Identify, confirm, and offer resolution to customer concerns.
Communicate to customers what needs to be done, the cost, and the estimated completion time.
Assess customer needs by conducting a vehicle walk around.
Obtain customer agreement for service needs.
Offer a multi-point inspection.
Write accurate repair orders using the ADP system.
Provide accurate estimates that support the upfront pricing guarantee.
Obtain approval to review findings of the multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain a clear understanding of services required and/or performed.
Follow up with customers during the repair/servicing of their vehicle to keep them informed of the status.
Receive and process cash or credit payments for all services performed.
Promptly and professionally deliver the vehicle to the customer upon completion of service.
Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what will be provided.