Express Lube Advisor

Lithia & Driveway•Anchorage, AK

6d•$4,000 - $7,000•Onsite

About The Position

Dealership: L0127 Lithia Hyundai of Anchorage Lithia Hyundai of Anchorage Express Lube Advisor Pay: $4,000 – $7,000/monthly based on performance Schedule: Full-Time Are you driven by delivering exceptional customer experiences and energized by a fast-paced environment? Lithia Hyundai of Anchorage, part of the Lithia & Driveway family—a Fortune 150 company—is looking for a motivated and customer-focused Express Lube Advisor to join our growing team. In this role, you’ll be the connection between our customers and service team, helping create a seamless, efficient service experience while identifying opportunities to deliver value and build lasting relationships. Whether you’re experienced in automotive service advising or ready to grow your career in the industry, we provide the training, tools, and support to help you succeed. Join a team that values performance, teamwork, career growth, and recognizes employees who are committed to delivering outstanding results every day.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process: Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Follow the Interim Customer Contact (ICC2) process: Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Follow the Customer Delivery (CD) process: Receive and process cash or credit payment for all services performed.
Upon completion of service promptly and professionally deliver vehicle to customer.
Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.