Express Lanes Supervisor [San Francisco, CA]

Iteris•San Francisco, CA

3d•$46•Onsite

About The Position

Under the general direction of the Express Lanes Operations Manager, the Express Lanes Supervisor is responsible for supporting the Express Lanes Operations Manager with managing the day-to-day operations of the Bay Area Express Lanes. The Supervisor's role is to provide supervision, guidance, and training to Express Lanes Operators and to assist the Operations Manager in meeting and exceeding the contractual performance measures established for this operational team/work unit. This role is located at the Regional Operations Center (ROC) located at 375 Beale Street in San Francisco, CA.

Requirements

High School Degree, or equivalent
Over three (3) years years of experience in transportation, public safety, and/or commercial operations
One (1) year minimum client service/relations experience
Commitment to outstanding client service
Excellent communication and interpersonal skills, especially with clients and/or partner agencies
Proficiency in computing and Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent computer and data entry skill with attention to detail and focus on accuracy
Able to work in a small team environment
Ability and desire to lead by example
Experience training others
Strong analytical and critical thinking skills
Strong organizational skills and ability to multitask
Strong work ethic
Interest in Bay Area transportation and regional government
General knowledge and interest in Intelligent Transportation Systems (ITS) and traffic management standards
Flexibility and dependability
Good time and task management skills
Ability and willingness to work alternate schedules and function as essential personal (including during regional emergencies)

Responsibilities

Support the Express Lanes Operations Manager with day-to-day operations of the Regional Operations Center including but not limited to monitoring, reporting, and documenting on toll system equipment status, roadway incidents, and the Express Lanes Dynamic Pricing Algorithm
Supervise and lead the work of Express Lanes Operators and provide guidance and training
Lead and mentor staff within the program consistent with program and Iteris values
Coordinate and communicate with multiple agency and consultant partners and clients
Monitor staff performance and attendance
Review shift reports before they are sent to program management
Ensure Express Lanes operations staff compliance with the Standard Operating Procedures (SOPs)
Support Express Lanes operations tasks during peak travel periods and as needed
Support Operations Manager with staff management
Assist with preparation and development of training materials
Assist with training of new hires and ongoing training
Review and implement SOP updates with Express Lanes Operators
Prepare weekly system reports as directed by the Express Lanes Operations Manager
Review Toll System Integrator monthly/annual Preventive Maintenance activities
Assist the Express Lanes Operations Manager with SOP updates
Assist the Express Lanes Operations Manager with ad hoc projects as needed
Cover the duties of the Express Lanes Operations Manager when absent
Perform additional duties as assigned by the Express Lanes Operations Manager or Program Management
Act as essential personnel during emergency events as needed to support MTC operations needs