Express Lane Advisor

Kayser Chrysler Center of Watertown•Watertown, WI

9h•Onsite

About The Position

Join Kayser Chrysler Center of Watertown as an Express Lane Advisor in Watertown, WI. In this role, you will be the first point of contact for customers seeking quick and efficient vehicle maintenance services. Your focus will be on providing excellent customer service while ensuring smooth and speedy service processes in the Express Lane. Kayser Chrysler Center of Watertown is a trusted automotive dealership and service center dedicated to providing exceptional vehicle maintenance and customer service. Located in Watertown, WI, we pride ourselves on our knowledgeable staff, commitment to quality, and a welcoming atmosphere that makes every customer experience outstanding.

Requirements

High school diploma or equivalent.
Previous customer service experience, preferably in an automotive or service environment.
Strong communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced setting.
Basic computer skills and familiarity with scheduling systems.
Reliable, punctual, and a team-oriented mindset.

Responsibilities

Greet customers promptly and courteously upon arrival at the Express Lane.
Assess customer service needs and provide accurate information on services offered.
Schedule and coordinate express service appointments to maximize efficiency.
Communicate effectively between customers and service technicians to ensure clarity and satisfaction.
Maintain accurate records of service orders, customer information, and service status updates.
Assist in keeping the Express Lane area clean, organized, and professional.
Handle customer questions and concerns in a professional and timely manner.