About The Position

Town Pump is seeking motivated and outgoing individuals to join our Express Car Wash team as an Assistant Manager. This is a growing company with increasing opportunities for career growth. The Assistant Manager will support the Manager in the overall operation of the business, focusing on areas such as scheduling, car wash quality, maintaining a clean and efficient operation, processing incident reports, assisting with maintenance and repairs, training new team members, sales techniques, equipment resets, wash limitations, fleet account sales, and tracking car wash and membership sales.

Requirements

  • High school diploma or general education degree (GED).
  • Work experience in management of a team and facility.
  • Experience in repair and preventive maintenance and troubleshooting; or equivalent combination of education and experience.
  • Ability to work with customers and co-workers.
  • Ability to work in a multitasking and noisy environment.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to read, write, understand, and speak English.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to perform basic math computations at the 12th grade level.
  • Ability to access, send e-mail and work within Microsoft excel.
  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
  • Drivers License.
  • Ability to wear proper work attire and maintain personal hygiene to meet all health standards.
  • Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and car wash operations.
  • Ability to lift 30 lb. regularly and 50 lb. occasionally.
  • Ability to work in an open office environment with frequent background noise.
  • Ability to work in an open environment with frequent interruptions and customer interaction.
  • Ability to work in extreme cold or hot weather.
  • Full-Time availability, including weekends and holidays.

Nice To Haves

  • General knowledge of Microsoft Office Software

Responsibilities

  • Protect the interest of the company and profitability growth of the business.
  • Ensure that all Company policies are maintained, current and up to date.
  • Spend time in the wash every day.
  • Attend weekly meetings with Operations through Microsoft Teams to review weekly issues such as scheduled events, service changes, maintenance issues, staff issues, and promotions.
  • Provide specialized leadership, training and support to every car wash team member.
  • Keep team on task with clear, written measurable goals.
  • Properly handle disciplinary actions according to company policy.
  • Work with Manager to identify and develop Team Members for future consideration as Leaders.
  • Ensure a safe, secure, clean, and well-maintained business operation.
  • Investigate and handle all Member/Customer-related complaints and issues, ensuring top-notch Member/Guest Service in all operations.
  • Perform all POS and computer related systems tasks.
  • Any additional tasks that pertain to benefiting the company and taking care of the Member/Customer.
  • Work with Manager on daily, weekly, and monthly maintenance on car wash, driers, vacuums, water softeners, filters & screens, and other related equipment.
  • Daily cleaning of bay windows, floor, walls, grounds, and vacuum islands.
  • Empty vacuums and clean filters as dictated by use.
  • Assist with Car wash equipment repair.
  • Use fire extinguishers and other safety equipment.
  • Order replacement parts and supplies.
  • Change heat and air conditioning filters.
  • Follow cold weather door procedures.
  • Assist Manager in overseeing Attendants.
  • Assist with weekly schedules.
  • Maintain a safe wash environment.
  • Ensure all safety procedures are being followed.

Benefits

  • 401(K)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Accounts
  • Flex Spending Accounts
  • Paid time off
  • Education reimbursement benefits
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