Express Advisor
About The Position
The Express Advisors act as a liaison between our guests and the lube technicians. They ensure a positive customer experience by: Promptly greeting people when they pull up to Express Performing a vehicle walk-around and asking pertinent questions about their guest's needs Communicating with guests about how long their wait will be, and updating as the process goes along Explaining the services that have been done Advising on recommended service The Express Advisors make sure the guest feels heard, cared for, and informed. A good Express Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.
Requirements
- Customer service experience
- Proactive
- Clear communication, good at explanation
- Must be able to work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
- Must be able to work at a rapid pace on their feet for long periods of time.
Nice To Haves
- Strong background in service and automotive technology
Responsibilities
- Act as a liaison between guests and lube technicians.
- Ensure a positive customer experience.
- Promptly greet guests upon arrival.
- Perform vehicle walk-arounds and ask pertinent questions about guest needs.
- Communicate wait times and provide updates.
- Explain services performed.
- Advise on recommended services.
- Ensure guests feel heard, cared for, and informed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
