Export Team Lead

Mohawk Global Logistics Corp•Village of North Syracuse, NY

13d•$64,000 - $75,000•Hybrid

About The Position

The Export Team Lead is a senior-level individual contributor who combines export shipment coordination with team leadership and development. This role manages a portfolio of export shipments while providing day-to-day guidance, training, coaching, and operational support to Export Coordinators and other team members. Acting as a trusted resource for customers, partners, and internal stakeholders, the Export Team Lead contributes directly to customer retention, revenue growth, team development, and process improvement while serving as a key resource for onboarding, training, and operational continuity. The position serves as a key step in the leadership path toward Export Supervisor.

Requirements

4–6 years of export freight forwarding experience, or CES certification (or willingness to obtain) with a minimum of 2 years of export experience.
Strong knowledge of export operations and freight forwarding processes.
Excellent verbal and written communication skills.
Strong attention to detail, analytical ability, and organizational skills.
Advanced proficiency in Microsoft Office Suite, including Excel.
Ability to manage multiple priorities and perform effectively under pressure.
Experience training, mentoring, or supporting team members.

Nice To Haves

Associate's or Bachelor's degree in Logistics, Supply Chain, International Business, Business Administration, Accounting, or related field.
Experience utilizing CargoWise.
CES certification.
Knowledge of logistics and supply chain management principles.
Experience leading training, onboarding, or process improvement initiatives.

Responsibilities

Support customer onboarding, account implementation, and ongoing service excellence.
Serve as a key resource for resolving complex client, carrier, and supplier issues.
Support customer retention through responsive communication and operational expertise.
Reinforce service standards and customer-focused execution across the team.
Manage export shipments and maintain a high level of operational performance on assigned accounts.
Support daily workflow coordination, workload balancing, and team productivity.
Ensure adherence to CargoWise, GlobalLink, SOPs, and operational best practices.
Assist with reporting, shipment monitoring, onboarding, and process improvement initiatives.
Provide operational leadership and continuity during Supervisor or Manager absences.
Lead resolution of complex shipment, customer, and operational issues.
Identify workflow bottlenecks, process gaps, and service risks and implement corrective actions.
Escalate significant operational, compliance, or customer concerns when appropriate.
Drive continuous improvement in service quality, efficiency, and consistency.
Partner with Supervisors, Managers, Sales, Compliance, carriers, agents, and branch teams to support customer and business objectives.
Communicate priorities, procedural expectations, and operational updates effectively.
Promote collaboration, cross-training, and knowledge sharing across the team.
Support client, carrier, and partner relationships that strengthen operational performance.
Support timely and accurate billing, file completion, and documentation standards.
Assist with billing audits, prepayment reporting, collections support, and operational reporting.
Monitor operational reports and performance metrics to support department goals.
Maintain accurate shipment records and regulatory documentation.
Coach, train, and mentor Export Coordinators and new team members.
Support onboarding, retraining, and individual development planning.
Conduct quality reviews, audits, and feedback sessions to improve team performance.
Reinforce accountability, compliance, and operational excellence through day-to-day leadership.
May oversee up to two direct reports, including one-on-ones and performance feedback.
Perform other duties as assigned.