Air Export Lead Agent

Expeditors•Salt Lake City, UT

10d•Onsite

About The Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service. This role involves supporting daily operations, vendor relations, financial oversight, customer support, team mentorship, and system utilization within the air export logistics field.

Requirements

2 years of industry specific qualification (country specific)
Good market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Nice To Haves

Hazardous Materials certification

Responsibilities

Ensure smooth and timely freight process flow
Prepare various documents for international transportation
Coordinate and negotiate rates with our contracted vendors in procuring space and services
Ensure accurate and timely client and vendors billing
Ensure accurate and timely data entry into our operating system
Interact with our customers in arranging their international export shipments, meeting customer service standards
Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed as per the DLSOP
Work with the team on meeting KPI standards, as per the company's procedures
Monitor shipment reports to ensure total customer satisfaction
Support the supervisor in daily review of Stat 1 and operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
Proactively work to maintain and monitor accounts payment within 30 days
Ensure company credit procedures are followed and utilized effectively
Accurate and timely billing of vendors and resolve accounting issues
Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
Monitor intercompany accounting discrepancies via AJAX report
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
Participate to the transition of new business/ updates to existing business
Assist in retention calls and complete customer reviews with your regular customers to document in the CRS
Identify with manager / supervisor, develop, and mentor your No. 2
Support the supervisor where needed
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Be a guide for the team - mentor agents
Ensure team meets company standards of 52 hours training per year per employee
Follow-up new hires training as per the company requirement standards
Periodically communicate department goals and expectations with team to ensure buy-in and accountability
Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
Be open to implementing new system changes and enhancements with your team
Be involved and suggest system/process improvements
Set the tone of this environment within your team
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.