Air Export Agent

Expeditors•Phoenix, AZ

1d•Onsite

About The Position

This role involves assisting the Manager and Supervisor with all aspects of the Air Export Department, ensuring the proper and timely movement of freight while providing exceptional customer service. The position requires ensuring a smooth and timely freight process flow, preparing various documents for international transportation, and coordinating/negotiating rates with vendors for space and services. It also includes ensuring accurate and timely client and vendor billing, data entry into the operating system, and interacting with customers to arrange international export shipments while meeting customer service standards. Compliance with internal policies (OPS) and external regulations is crucial. The role demands understanding department process flow, identifying areas for efficiency improvement, and ensuring adherence to customer standard operating procedures (DLSOP). The agent will work with the team to meet KPI standards, monitor shipment reports for customer satisfaction, and manage overseas communications. Support for the supervisor includes daily review of reports, auditing files, building vendor and customer relationships, and evaluating vendors. Financial responsibilities include monitoring account payments, ensuring credit procedures are followed, accurate billing, and monitoring accounts payable and intercompany discrepancies. Sales/retention support involves responding to information requests, providing pricing, participating in new business transitions, and completing customer reviews. People management aspects include identifying and mentoring a subordinate, allocating workloads, mentoring agents, ensuring training hours are met, following up on new hire training, and communicating department goals. System responsibilities include promoting productivity tools, implementing system changes, and suggesting improvements. The role also requires proactively promoting the company's 10 cultural attributes.

Requirements

2 years of industry specific qualification (country specific).
Good market and product knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Fluent in English.

Nice To Haves

Hazardous Materials certification

Responsibilities

Assist Manager and Supervisor with all aspects of the Air Export Department.
Ensure the proper and timely movement of freight.
Provide exceptional customer service.
Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Coordinate and negotiate rates with contracted vendors for space and services.
Ensure accurate and timely client and vendor billing.
Ensure accurate and timely data entry into the operating system.
Interact with customers in arranging international export shipments, meeting customer service standards.
Meet compliance at all times to regulations, including internal policies (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company's procedures.
Monitor shipment reports to ensure total customer satisfaction.
Manage overseas communications.
Support the supervisor in daily review of Stat 1 and operational reports and work with the team on updating event codes.
Audit files and work with the team on meeting operating process standards.
Build and maintain strong relationships with vendors (airlines, trucking companies, and others) and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Proactively work to maintain and monitor accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Ensure accurate and timely billing of vendors and resolve accounting issues.
Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
Monitor intercompany accounting discrepancies via AJAX report.
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate in the transition of new business/updates to existing business.
Assist in retention calls and complete customer reviews with regular customers to document in the CRS.
Identify with manager/supervisor, develop, and mentor your No. 2.
Support the supervisor by allocating workloads within the team to ensure smooth operations during peak activity or staff absence.
Be a guide for the team - mentor agents.
Ensure team meets company standards of 52 hours training per year per employee.
Follow-up new hires training as per the company requirement standards.
Periodically communicate department goals and expectations with the team to ensure buy-in and accountability.
Promote productivity tools (e.g., using edoc and edoc treeview, export database, process management).
Be open to implementing new system changes and enhancements with your team.
Be involved and suggest system/process improvements.
Set the tone of this environment within your team.
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.