Export Service Manager

PACCAR • Kirkland, WA

2d • $104,100 - $162,900 • Hybrid

About The Position

Support our export dealers and customers to help make our product the best it can be. As an Export Service Manager, you will be responsible to support assigned export dealers. Make decisions in the field that will immediately impact our customer’s lives and belief in our product. You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center.

Requirements

• Bachelor’s degree in engineering or automotive technology preferred.
• 7+ years of directly related experience is required.
• Personal computer skills include working knowledge of Excel, Word Processing, and database management software.
• Working knowledge of Davie IV, ESA, Cummins Insite
• Ability to work independently; demonstrated experience in truck systems.
• Excellent verbal and written communication skills including formal presentations in a classroom environment.
• Solid interpersonal and relationship-building skills.
• Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
• Demonstrated knowledge of Kenworth truck manufacturing processes and products.
• Maintain a strong knowledge of Kenworth electrical, HVAC, pneumatic, electronics systems to support the continuing increase in electrical and network complexity.
• Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize training needs.
• Current passport is desired.

Responsibilities

• Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
• Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
• Assists in the reduction of Kenworth warranty costs.
• Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
• Assists in training and developing dealer service personnel.
• Expands the Kenworth Service Support network within the assigned international dealers in any applicable aftermarket program.
• Maintain a technical working knowledge and troubleshooting techniques of all truck components and systems.
• Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize technical training needs.
• Additional task can be assigned to support customers’ visits.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior