Export Sales Representative

Topcon Healthcare•Oakland, NJ

2d•Hybrid

About The Position

The Export Operations Sales and Support Representative role is to provide the Topcon Dealers support and services via telephone, e-mail or fax. Processes orders for materials or merchandise from Topcon Export Dealers. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.

Requirements

Associates degree preferred or 3 years of experience in customer support or sales order entry
Detail-oriented with excellent reasoning & analytical skills
Good ability to prioritize tasks as well multitask.
Must have strong “follow up” skills
Strong organization & communication skills
Must be self-motivated and comfortable working independently, however, must also be a team player
Have the ability to work within tight deadlines
Proficiency in Microsoft Office applications a must
Spanish speaking a must

Nice To Haves

Experience with SAP and/or SALESFORCE a plus.

Responsibilities

Provide professional and personal assistance to customers in answering inquiries through telephone, e-mail and fax
Data entry of orders (instruments) and follow up of order status with customers
Arrange shipments as well issuing documents/invoices for customs clearance.
Build and maintain customer relationships by handling questions and concerns with accuracy and professionalism.
Must identify, research, track and monitor the problem to insure a timely resolution
Maintain basic knowledge of Topcon products for troubleshooting of common problems
Maintain strong working relationship within team environment
Timely communication of open items and issues to direct supervisor