Export Sales Coordinator

Multiquip•Cypress, CA

1d•$24 - $25•Hybrid

About The Position

Multiquip is seeking a detail-oriented and customer-focused Bilingual Export Sales Coordinator to support our growing international business. In this dynamic role, you’ll serve as a key point of contact for global customers, sales agents, and internal teams—managing the full order lifecycle and ensuring seamless international shipments. If you’re a bilingual (English/Spanish) professional with a passion for global trade, strong organizational skills, and a proactive mindset, this is a great opportunity to contribute to a fast-paced, collaborative environment.

Requirements

High school diploma required
1–3 years of customer service experience required
Bilingual in English and Spanish (spoken and written) required
Strong verbal and written communication skills with excellent attention to detail
Ability to effectively support customers, partners, and internal stakeholders
Proficiency in SAP and Microsoft Office (Excel, Word, Outlook)
Understanding of export documentation, compliance, and international trade processes
Familiarity with Incoterms (EXW, FCA, CFR, CIF, DDP, etc.)
Strong organizational and multitasking abilities in a fast-paced environment
Analytical thinking with sound judgment for resolving customer issues
Highly dependable, detail-oriented, and team-focused
Primarily office-based role requiring regular sitting, typing, and communication
Occasional standing and walking
Ability to lift up to 10 lbs as needed
Visual requirements include close vision for detailed document handling

Nice To Haves

Degree in Business, International Business, or Supply Chain is a plus
1–3 years of export and/or international logistics experience preferred
Experience with machinery or parts (industrial or automotive) is a plus
Experience with Adobe Acrobat or Nitro preferred
Ability to quickly learn new systems and tools
Knowledge of dangerous goods (DG) requirements for air shipments
Ability to read and interpret technical documents and product information
Reasonable accommodations may be made for individuals with disabilities

Responsibilities

Provide exceptional service to international customers with timely, accurate communication
Support outside sales agents and internal teams with coordination and issue resolution
Manage incoming communications (calls, emails, and documentation) from customers and partners
Process quotes and orders in SAP, including pricing, terms, product details, and delivery instructions
Manage high-volume order activity with accuracy and efficiency
Communicate order updates and revisions to customers and stakeholders
Coordinate end-to-end international shipments, including air and ocean freight
Work closely with freight forwarders to manage logistics, container sizing, and freight costs
Verify product availability and ensure timely order fulfillment
Prepare and manage export documentation to ensure smooth customs clearance
Ensure compliance with export regulations, including BIS-711 forms, ETAR processes, and CE requirements
Maintain awareness of dangerous goods (DG) regulations for air shipments
Review open order reports and drive timely progression of shipments
Maintain accurate records including manuals, parts documentation, and export notes
Ensure accuracy in Return Material Authorizations (RMAs)
Participate in process improvements and departmental initiatives