Export Manager

Expeditors•San Diego, CA

10d•Onsite

About The Position

To further develop the export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures. This position is responsible for both air & ocean export.

Requirements

3 years of operations experience and people management
Proven leadership attitude and background
Strong market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Proven negotiation skills
Strong computer skills (Excel, Word) and usage of copilot

Nice To Haves

Graduate of Iata/Fiata Introductory Course
Graduate of Leadership Platform
Dangerous Goods certified

Responsibilities

Create and maintain an effective department organization chart, which is designed for flexibility and growth
Prepare, execute, monitor and update at regular intervals the business plan for the department
Monitor and improve key departmental productivity indicators including but not limited to: Shipments Per Desk (SPD), Revenue Per Desk (RPD), Expense Per Desk (EPD), Revenue Per Shipment (RPS), Revenue to Expense ratio
Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure all customers standard operating procedures are documented and kept up to date in the Standard Operating Procedures database.
Ensure disciplined usage of workboards for operational excellence.
Host daily huddles and end of day meetings with the team
Build and maintain strong relationships with vendors (airlines, steamship lines, trucking companies, and others)
Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Assist District Manager with preparation of annual department budget
Meet monthly with District Manager to review department financial P&L and productivity results and goals
Review, understand and focus on improving department freight yields
Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
Ensure company credit procedures are followed and utilized effectively
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
Manage intercompany accounting discrepancies via AJAX report
Follow company capex procedure for the purchasing of any equipment for your staff or department
Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
Complete 5 Sales and/or Retention Calls per week and ensure they are documented in dynamics
Ensure Customer reviews are completed with your regular customers
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
Take an active role in the transition of new business/ updates to existing business
Identify, develop, and mentor your No. 2
Participate in annual employee performance reviews
Develop personal development plans for all employees
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
Ensure and assist supervisors and key staff with goal setting and monitoring
Conduct regular interviews with potential new personnel
Plan for and hold effective monthly department meetings with team
Review department goals and business plan periodically with staff to ensure buy-in and accountability
Meet company standards of 52 hours training per year, including as needed management/leadership training
Be open to implementing new system changes and enhancements into your department
Be involved and suggest system/process improvements
Set the tone of this environment within your department
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.