Export Customer Service Representative

MSC Mediterranean Shipping Company SA•Chicago, IL

9d•$48,000 - $56,000•Onsite

About The Position

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Requirements

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
Experience working in an international environment, a plus
Ability to successfully develop and maintain positive client and vendor relationship
Attention to detail: advanced
Communication skills: advanced
Customer orientation: advanced
Dependability: advanced
Organization skills & time management: intermediate
Proactivity: intermediate
Problem solving: fundamental
Productivity: advanced
Team player: advanced
English: advanced
MS Excel with the ability to learn new software: intermediate
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Must be able to commute to the designated office location
Presence required on‑site 5 days per week
Authorization to work in the U.S

Responsibilities

Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction.
Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
Updates records for reports as required by management, contributing to informed decision-making.
Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
Presence required on‑site 5 days per week
Performs other duties as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.