Export Customer Service Representative
About The Position
We are seeking a detail-oriented and customer-focused Export Customer Service Representative to join our Rayonier Division. In this role, you will be responsible for preparing and managing export documentation for ocean freight shipments, ensuring seamless service for assigned clients and consignees. The position involves document verification, invoicing, and daily communication with clients and carriers to deliver timely updates and exceptional service. We are open to training candidates who bring a strong work ethic, a willingness to learn, and the ability to take on challenges. Founded in 1947, Gillespie-Munro is a Canadian full-service international freight forwarding firm, offering innovative, customized transportation solutions. Our core operations include international freight forwarding, marine chartering, international project logistics, and air freight services. With offices in Montreal, Toronto, and Vancouver, Gillespie-Munro is a growing organization that offers limitless opportunities for career growth. This is an in-office position, Monday to Friday, 9:00 a.m. to 5:00 p.m.
Requirements
- Experience reviewing, verifying and preparing documentation
- Strong organizational skills and attention to detail
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office, especially Excel and Outlook
- Ability to manage multiple tasks in a fast-paced environment
Nice To Haves
- Prior experience in logistics or export customer service
- CIFFA certification is considered an asset
Responsibilities
- Prepare, verify, and maintain shipping documents for export shipments
- Troubleshoot and resolve issues related to shipments
- Communicate with clients and carriers by phone and email
- Monitor the movement of goods across international borders, ensuring compliance with all applicable regulations and facilitating on-time delivery.
- Build and maintain strong, long-term relationships with clients by delivering exceptional service and addressing any concerns or special requests.
- Provide customers with timely and accurate updates on their shipments, including any changes or delays.
Benefits
- Competitive compensation package
- Annual performance reviews
- Paid vacation and personal days
- Conveniently located office with scenic surroundings
- Comprehensive benefits (including dental and vision), fully covered by the employer
- Group RSP matching program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
