Export Coordinator

MYGRANT GLASS COMPANY INC•Grove City, OH

1d•$34 - $36•Onsite

About The Position

The Export Coordinator supports global customers by preparing quotations, processing and maintaining orders, coordinating shipments, and providing exceptional customer service. This role facilitates communication between international customers, freight partners, and internal departments to support accurate order processing, on-time delivery, and effective issue resolution. The Export Coordinator builds and maintains positive customer relationships through effective collaboration and support of international business activities.

Requirements

Strong customer service skills with the ability to build and maintain positive relationships with international customers.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to coordinate with multiple internal departments to confirm product availability, pricing, order requirements, and shipment details.
Effective problem-solving skills while escalating complex matters when appropriate.
Working knowledge of international order processing, shipping documentation, and freight coordination.
High School Diploma, or GED equivalent preferred.
2+ years of experience in international customer support preferred.
Experience working with freight forwarders, transportation providers, and shipping partners preferred.
Strong proficiency in Microsoft Office applications, including Outlook, Excel, and Word preferred.

Responsibilities

Prepare and provide quotes for international customers based on product, quantity, freight, and other applicable costs.
Communicate with international customers regarding quotes, orders, shipment status, and general questions.
Enter and maintain customer orders and ensure information is accurate and complete.
Coordinate with internal teams to confirm product availability, pricing, and order requirements.
Work with customers and internal teams to resolve order, shipping, delivery, and product-related issues.
Communicate shipment updates and delays to customers and help coordinate solutions when issues arise.
Work with freight forwarders and other shipping partners as needed to obtain shipment information and resolve service issues.
Follow established company procedures for international orders, documentation, and customer communications.
Maintain accurate records of quotes, orders, customer communications, and related information.
Develop positive working relationships with international customers and provide a high level of customer service.
Escalate complex customer, pricing, shipping, or operational issues to the appropriate manager or department.
Evaluate pricing items and make revisions where necessary.
Perform other duties as assigned.