Expo/Food Runner
About The Position
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time Expo/Food Runner who can create a sense of luxury while engaging with guests in a fast-paced environment. We look forward to connecting with you!
Requirements
- Must have completed the Responsible Beverage Service training & ABC exam
- Excellent command of English language
Nice To Haves
- High School Diploma or equivalent preferred.
- Six months related experience preferred.
Responsibilities
- Follow 5 Diamond/Star levels of service.
- Ensure levels of stock and supplies needed are maintained.
- Complete daily paperwork as needed for the department.
- Must be knowledgeable on the menu and items used in the preparation of dishes.
- Ensure all orders are complete and correct before delivery.
- Have an above average knowledge of wines and spirits.
- Follow all hotel procedures according to handbook and rating guidelines.
- Provide information as required.
- Handles guests' requests without transferring guest calls to other areas.
- Makes manager aware of any guest's comments or complaints.
- Polish silverware during downtime
- Do rollups during downtime.
- Perform any other job-related task as directed.
- Follow procedures for delivery to a guest room
- Assists the host in clearing trays from hallways and hallway service areas.
- Attends and contribute input to staff meetings.
- Assists in emergency and security procedures as directed by management and the established emergency plan.
- Stock the line with all supplies for the shift (condiments, to go containers, etc.)
- Keep the line clean, sanitizing before, during and after the shift
- Taking direction from the Expo as to where finished orders need to be delivered (front, IRD, or tables)
- Asking the guests if there is anything else that they need and then getting it for them, ensuring great guest experience
- Stay in communication with Expo and IRD as to any needs
- Assist IRD when needed
- In the morning if there is no host, this position will do a hall run(s) at 11am or as directed by a manager
- Stock the line and IRD area with all supplies for the shift (condiments, rollups, to go containers, etc.)
- Keep the line and IRD area clean, sanitizing before, during and after the shift
- Print cheque and ensure it goes with the correct order and has a signature upon delivery
- Set up and prep orders for delivery including condiments, garnishes and salt/pepper
- Ensure timely delivery of correct order
- Maintain signed cheques in a neat and concise manner to be delivered back to the host stand for the host to close out
- Deliver all amenities between 3-4pm, making sure any cards that are to be delivered with orders go to the correct room
- Get the host a complete list of all amenities to be entered into silverware at the beginning of the shift
Benefits
- daily discounted lunches from our restaurant
- special hotel benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
