Explora Journeys Private Ambassador

MSC Cruises•Fort Lauderdale, FL

20h•Onsite

About The Position

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six ships (2 in service and 4 currently in the pipeline) are built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. We are seeking a highly motivated and results-driven Explora Private Ambassadors to join our team in the luxury travel industry. This role focuses on engaging with high-net-worth guests, travel enthusiasts, and discerning travelers to provide personalized travel and cruise experiences. The ideal candidate is passionate about luxury travel, possesses exceptional communication skills and a proven track record in sales. An Explora Private Ambassador is responsible for the effective handling of all individual guests’ requests via phone, email, social media, and chat, in line with Service Standards & Procedures. We offer unlimited earning potential and a collaborative, supportive workplace culture. If you are motivated by financial success, possess exceptional communication skills, and have a flair for delivering luxury, guest-centric experiences, we would love to welcome you to the Explora Journeys family.

Requirements

Minimum of 1 year in sales required, with 2+ years preferred.
Demonstrated success in consistently meeting or exceeding sales targets
Ability to nurture and maintain long-term guest relationships
Outstanding interpersonal skills
Very strong written and verbal skills, including the ability to tailor messaging to diverse audiences
Guest-centric approach to sales
Strong command of CRM systems (e.g., Salesforce), Microsoft Office Suite, and familiarity with reservation booking systems (ideally Seaware)
Creative and resourceful problem solver with a commitment to upholding the highest standards of professionalism and integrity
US Passport or US Permanent Resident

Nice To Haves

Previous experience in luxury hospitality or the cruise lifestyle sector is preferred.

Responsibilities

Build strong relationships with prospective guests by understanding their unique travel preferences, lifestyle, and expectations
Propose personalized travel itineraries to include hotels and transfers, onboard experience and destination experiences that aligns with guests’ preferences and interests
Guide the guest through booking every step of their journey
Accurately document all guest interactions and follow-ups in the CRM (Salesforce)
Contact, and convert, leads via sales campaigns
Meet and exceed monthly, quarterly and annual sales targets
Demonstrate expert knowledge of Explora Journeys’ products and brand
Stay informed about the latest trends in luxury travel, destination insights, and exclusive offerings to provide guests with unparalleled expertise.
Maintain strong working relationship with the broader Explora Experience Centre, and other cross-functional teams, to ensure seamless service delivery and operational efficiency.