Expert Technical Support Specialist (Power Quality)
About The Position
At Schneider Electric, this role sits at the heart of a global organization that moves energy management forward through innovation and sustainability. You’ll join the Digital Energy team, where experts from across the company work together to support connected products, smart protection solutions and advanced automation systems. Within this environment, the Digital Power Line of Business is looking for a new Expert Technical Support professiona, Level 3 who specializes in Power Quality solutions and equipment. This position is the highest level of technical customer support at Schneider Electric and involves working closely with global Quality, Research and Development and Marketing teams to help strengthen customer satisfaction and support ongoing product improvement.
Requirements
- Significant experience in the Energy Utility sector or in a related industry.
- Experience related to power quality solutions, power systems, power quality analysis or switchgear start up.
- Knowledge of Power Quality standards such as IEEE, IEC and EN.
- Understanding of power quality phenomena including power factor, harmonics and voltage disturbances.
- Technical knowledge in power factor correction, harmonic filters and voltage regulation equipment.
- Familiarity with LV electrical distribution, PCC or MCC panels and the interpretation of electrical single line diagrams.
- Ability to work with customer site data and interpret technical information.
Nice To Haves
- A degree in Electrical, Electronics or Power Systems Engineering or an equivalent technical background.
- Experience with VFD, VSD, UPS or communication protocols such as Modbus and TCP.
- Experience with Schneider Electric metering, software or Power Quality solutions including AccuSine, PowerLogic PFC Cap Banks or PowerLogic DVR.
- Experience with Class A power quality analyzers, oscillography tools or waveform viewers.
- Familiarity with energy management software and the ability to interpret COMTRADE or PQDIF files.
Responsibilities
- Lead the resolution of complex technical incidents reported in BFO, ensuring full case management from initial assessment to closure.
- Analyze technical issues, determine their root causes and provide corrective actions or relevant insights to Research and Development teams.
- Collect and interpret customer site data when deeper investigation is required.
- Provide clear and timely updates to customers throughout every stage of the case lifecycle.
- Develop and maintain technical documentation and reference materials including written and video content.
- Deliver technical training and support to Level 2 Advanced Technical Support Centers.
- Share insights from customer cases to support offer creation and incident prevention efforts.
- Collaborate with global teams in Research and Development, Quality, Marketing and technical functions.
- Represent customer needs within the organization to contribute to improvements in product reliability and performance.
- Support initiatives aimed at enhancing overall customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
