Expert Systems Engineer

Harris Computer•Remote - New Jersey, NJ

1d•Remote

About The Position

We are seeking an experienced Expert Systems Engineer to manage, monitor, maintain, and support our infrastructure and application environments. This role involves installing, configuring, upgrading, and troubleshooting various technical components, partnering with Operations on system health, and ensuring technical deliverables meet quality standards. The ideal candidate will be a primary technical resource, drive technical initiatives, and work directly with clients and internal stakeholders, presenting technical information to diverse audiences. A key aspect of this role is standardizing and automating processes, following change management procedures, and contributing to continuous improvement through documentation and problem-solving.

Requirements

5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
Strong experience with SQL Server, Power BI, and Databricks.
Experience supporting production infrastructure and troubleshooting complex technical issues.
Strong understanding of systems, databases, applications, monitoring, and performance management.
Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
Comfortable working directly with clients and cross-functional teams.
Strong problem-solving, analytical, organizational, and decision-making skills.
Experience with scripting, automation, technical documentation, and change management.

Nice To Haves

Healthcare technology or hospital IT experience.
Development experience with .NET and REST APIs.
Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
Experience with OpenTelemetry.
Cloud infrastructure or modern data platform experience.
Relevant certifications such as GIAC, ITIL, or MCSE.

Responsibilities

Manage, monitor, maintain, and support infrastructure and application environments.
Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
Partner with Operations on patches, updates, antivirus, maintenance, and system health.
Monitor system performance, conduct health checks, and support capacity planning and optimization.
Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
Standardize and automate processes and monitoring using scripting and automation technologies.
Follow change management procedures and maintain technical and system design documentation.
Document issues and resolutions and contribute to continuous process and technical improvement.